עזרה ראשונה נפשית בטלפון
הפוך לעמוד הבית
לקבלת מידע באי מייל
מחקרים חיצוניים

פרסומים בכתבי עת מדעיים

    of calls to the israeli hotline during the intifada Characteristics

Itzhak Gilat and Yael Latzer2, 3

(1) 

“ERAN,” Israeli Association of Emotional First Aid, P.O. Box 7137, Netanya, 42170, Israel

 

(2) 

Rambam Medical Center, Haifa, Israel

 

(3) 

School of Social Work, University of Haifa, Haifa, Israel

 

Abstract  The present study examined the help-seeking characteristics of callers to the ten Israeli hotline centers during the Intifada – the Palestinian uprising in the Israeli administered territories. The research method combined quantitative and qualitative analyses of the volunteers’ written reports. The quantitative analysis was conducted on a sample of 21,315 structured forms, and the qualitative content analysis was carried out on a sample of 498 verbal descriptions of calls. The quantitative analysis revealed a U-shaped curve illustrating the frequency of Intifada-related calls in relation to the time of the study. The qualitative analysis showed that the main complaints of the callers were focused on direct and masked manifestations of anxiety and feelings of helplessness. The implications of the findings are discussed in terms of understanding the unique psychological response to a new kind of stress, as seen from the perspective of calls to a hotline.

Keywords  hotline - intifada - Israel - stress

 

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Suicide Prevention by Online Support Groups: An Action Theory-Based Model of Emotional First Aid

Authors: Itzhak Gilat - Itzhak Gilat, MA, is Director of Research at the Israeli Association for Emotional First Aid (ERAN).a; Golan Shahar - Golan Shahar, PhD, is Associate Professor of Psychology at Ben-Gurion University of the Negev, Israel, and Visiting Associate Professor of Psychiatry at Yale University Medical School.b

Affiliations:  

a Israeli Association for Emotional First Aid (ERAN),

 

b Ben-Gurion University of the Negev, Israel, and Visiting Associate Professor of Psychiatry at Yale University Medical School,

 

Abstract

In the last two decades, online support groups have become a valuable source of help for individuals in suicidal crisis. Their attractiveness is attributed to features that enhance help-seeking and self-disclosure such as availability, anonymity, and use of written communication. However, online support groups also suffer from limitations and potential risks as agents of suicide prevention. The Israeli Association for Emotional First Aid (ERAN) has developed a practical model that seeks to maximize the benefits and minimize the risks of online suicide prevention. The model applies the Action Theory concepts whereby individuals shape their own environment. The present paper presents the model, which is based on an online support group combined with personal chat and a telephonic help line. The online support group is moderated by paraprofessionals who function as both process regulators and support providers. The principles and practice of the model are described, the theoretical rationale is presented, and directions for future research are suggested.

Keywords: action theory; online support group; suicide; trained volunteers

 

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