Eran

2013 Annual Activity Report

ERAN – Emotional First Aid

2013 Activity and Statistic Report

Compiled by Professor Yitzchak Gilat

Director of Internet Services & Director of Research

 

 

Hotlines:

During 2013 ERAN operated the following hotlines; General Hebrew Language Hotline, General Arabic Language Hotline, General Russian Language Hotline, Hotline for Soldiers and Youth (specific), Hotline for the Elderly (specific), Hotline for Holocaust Survivors and their Families (specific) and the Internet Hotline.

 

Volunteers: 

During 2013 there were 1,000 volunteers registered for active duty with ERAN who manned all of the hotlines in operation.  On average 872 volunteers per month actively covered all the various hotlines.  During 2013 161 new volunteers completed training and 98 additional new volunteers had not completed their training.  130 volunteers left the organization. Overall, there is an increase of 4% in the number of active volunteers from 2012.

 

Calls: 

During 2013 ERAN volunteers answered 161,880 calls, an average of 444 calls per day.  This number constitutes an increase of 1.5% in activity from 2012.

 

Types of Calls: 

On analysis, there is a significant difference between the calls received by telephone and those turning to ERAN through the internet except when the sex of the caller is identified.  More women than men turn to ERAN in both mediums.

 

Telephone

Internet

 

Qty

%

Qty

%

Men

63,000

45

6,800

34

Women

77,000

55

13,200

66

 

On average, callers up to the age of 25 years old turn to ERAN through the internet while those callers over 50 years old tend to utilize the telephone hotlines. 

 

Telephone

Internet

 

Qty

%

Qty

%

Up to 17 years old

1,400

1

6,000

30

18-24 years old

9,800

7

5,000

25

25-49 years old

65,800

47

8,600

43

50-64 years old

46,200

33

400

2

65 years old +

16,800

12

0

0

 

The most common characteristics for telephone callers are loneliness and mental disorders.  The most common characteristics for internet callers are depression, loneliness and self worth issues. 

 

Telephone

Internet

 

Qty

%

Qty

%

Loneliness

43,400

31

2,200

11

Mental Disorders

29,400

21

800

4

Husband/Wife Relationships

11,200

8

800

4

Interpersonal Relationships

11,200

8

800

4

Depression

9,800

7

2,600

13

Parent/Children issues

5,600

4

800

4

Self Worth

7,000

5

2,200

11

Disability & Sickness

4,200

3

800

4

Trauma & Anxiety

4,200

3

1,600

8

Sex Problems

4,200

3

800

4

Employment Anxiety

1,400

1

1,600

8

Sexual Identity

1,400

1

400

2

Financial Anxiety

1,400

1

 

 

Addiction

1,400

1

200

1

Eating Disorders

 

 

800

4

Aging

1,400

1

 

 

Violence

1,400

1

1,000

5

Rape

700

0.5

1,400

7

Military

700

0.5

600

3

 

In addition, the internet medium receives the higher rate of suicidal clients.  During 2013, ERAN answered calls from 3,500 suicidal callers, on both telephone and internet mediums.

 

 

Branch Activity: 

Branches active throughout 2013 – Internet, Beer Sheva, Hadera, Haifa, Jerusalem, Kfar Saba, Carmiel, Nazareth, Netanya, Rishon LeZion, Tel Aviv and Tel Chai (Kiryat Shmona).  Volunteers manned the hotlines through branch activity for 6,503 hours averaging 7.5 hours per volunteer per shift.  On average, each volunteer answered 15.5 calls per shift.

2013 Activity Report